Frequently Asked Questions
Who Are Bandi-Coot?
Welcome to Bandi-Coot — a trusted tech trade-in platform that helps you recycle your unwanted devices for cash. We’re passionate about sustainability and committed to giving technology a second life. If you have old gadgets gathering dust, send them to Bandi-Coot and turn them into something great for you — and the planet.
Are Bandi-Coot a Trusted Company?
Absolutely. Since 2020, we’ve paid out over 30,000 customers trading in their tech with confidence.
You can find thousands of reviews about Bandi-Coot across trusted platforms including Back Market, Amazon, eBay, Trustpilot, and Google. We’re also featured on leading comparison sites such as Sell My Phone, Compare & Recycle, Sell 2 Recycle, and many more — so you can be sure you’re in safe hands.
What Devices Can I Trade In For Cash?
We purchase a wide range of devices, including mobile phones, tablets, smartwatches, and games consoles.
Our trade-ins cover leading manufacturers such as Apple, Samsung, Google, Nintendo, Sony, Microsoft, and more. Whether your device is brand new or completely smashed, we’ll make you an offer — we accept all conditions.
Is It Free To Use Bandi-Coot?
Yes — Bandi-Coot is completely free to use, and all shipping labels are provided by us at no cost.
If we need to requote your order due to a discrepancy and you choose to reject the new offer, your device will be returned to you free of charge. The only exception applies if your item is account-locked and the lock cannot be removed remotely. In that case, a return fee may apply — but don’t worry, we provide easy guides to help you remove any accounts remotely, and in most cases, a paid return isn’t needed.
That means using Bandi-Coot is completely risk-free — you’re always in control of your trade-in.
How Do I Start Selling
To begin selling with Bandi-Coot, simply start typing your device model in our search bar — for example, iPhone 16 128GB — and your item will appear in the dropdown menu.
Alternatively, you can visit our Sell My Tech page, where you can browse by manufacturer, make, and model for a more detailed search.
Once you’ve selected your device, choose the condition that best matches it using our grading guide on the page. Your instant quote will appear on screen — and from there, you can easily complete your sale.
How Long Is My Quote Valid For?
Your quote is valid for 14 days from the moment you complete your order. If we receive your device after this period, don’t worry — your order will simply be updated to reflect the current trade-in price at that time.
I Am Not Sure What Condition To Select, What Do I Do?
If you’re unsure which condition best describes your item, don’t worry — simply choose the option that feels the most accurate. Once your device arrives at our HQ, our team will reassess it and confirm the correct grading.
Every device goes through a comprehensive 90-point diagnostic check using Blackbelt 360, which also ensures all personal data is securely removed.
Do You Accept Devices That Are Network Locked?
Yes — we do! Locked and unlocked devices are valued the same at Bandi-Coot.
Since December 2021, major UK networks have stopped locking devices, which means most phones are now SIM-free by default, even if you weren’t aware. In the rare case that your device is still locked, don’t worry — it won’t affect your trade-in price.
How Do I Send My Tech?
We’ll provide you with FREE postage labels to send your tech to us — delivered by email or post, depending on your preference at checkout. Simply package your device securely, attach the labels, and drop it off at your local Post Office.
Alternatively, you can book a free Royal Mail collection using the tracking number on your label. This service is completely free — all costs are covered by Bandi-Coot. You can arrange your collection at royalmail.com/collection.
Is My Free Shipping Label Insured?
Yes — your shipping label and parcel are insured for up to £100 in the event of loss during transit, giving you peace of mind when sending your device to us.
If you’d like to add additional insurance beyond this amount, you’re welcome to arrange your own cover directly with the courier.
How Can I Track My Delivery?
All of our free postage labels include a tracking number, usually beginning with “#”. You can enter this number on the Royal Mail tracking website to check the status of your parcel at any time.
Your tracking number can be found on both your shipping labels and your order confirmation email.
I Have Not Received My Print-At-Home Email or Trade-In Pack?
Your print-at-home labels are included as an attachment in your order confirmation email, which you’ll receive within two hours of placing your order — usually instantly. If you don’t receive this email, please let us know right away by contacting us at bandi-coot.co.uk/contact-us.
If you haven’t received your trade-in pack after three working days, you can let us know by selecting this option on your reminder emails (sent every 24 hours). We’ll then arrange for a new pack to be sent out immediately.
What Happens If My Parcel Is Lost In Transit?
A parcel is considered lost in transit if there has been no movement for 21 days on Royal Mail’s tracking system. At that point, we’ll raise a claim with Royal Mail on your behalf, and you’ll receive payment once the claim is approved. Bandi-Coot cannot raise a claim before the 21 day period of no movement.
For a parcel to qualify as lost, it must have been scanned at your local Royal Mail depot, and you’ll need to provide a hard copy of your postage receipt for the claim to be successful. Our team will manage the claim process and share all reference numbers so you can follow the progress.
Please note that our shipping labels are not insured for damage in transit. If you believe your parcel has been damaged, you’ll need to raise a claim directly with Royal Mail.
How Do I Prepare My Device Before Sending?
While we have a secure and reliable data-wiping process once your device arrives, we always recommend that you back up your files and factory reset your device before sending it to us. You can find simple, step-by-step guides to help you remove data and accounts safely at bandi-coot.co.uk/how-to-remove-your-accounts. Please make sure your device is reset to the start menu and powered off before posting, as this helps us process it faster and get you paid sooner.
For shipping, you can choose from two free options — print-at-home labels, which are emailed instantly so you can post your device right away (often arriving the next day), or trade-in packs, which are sent via 1st Class Delivery and typically reach us within 2–4 days. Whichever method you choose, please package your device securely, using extra protection such as newspaper or a small box to ensure it arrives safely.
Do I Need To Provide The Original Box With My Tech?
In short — no. While including the original box can offer extra protection during shipping, it does not add any value to your item, so it isn’t required.
If you choose to send the box, please note that all packaging is recycled upon arrival and cannot be returned, even if your device is sent back to you.
Do You Pay The Same Day?
Yes — we offer same-day payment on the day your device is received at our premises.
Same-day payment means you’ll be paid within 24 hours from the moment your device is delivered to us. To qualify, your device must pass our inspection and match the condition you originally selected, with no requote required.
If a requote is needed and you choose to accept the revised offer, payment will be issued the next working day after acceptance.
When Do I Receive Payment?
You’ll receive payment once your device arrives at our premises and our testing team has confirmed that it matches the condition you originally selected.
Payments are then processed quickly and securely — and sent via your chosen payment method, such as bank transfer or PayPal. You’ll also receive a confirmation email once your payment has been issued.
What Time Are Payments Made?
Our payment run begins once the final device has been tested for the day. After testing is complete, all approved orders are processed together in a bulk payment run.
Although our customer service lines close at 5:00 pm, our team continues working behind the scenes — so payments are often made later in the day, usually in the evening.
Once your payment has been sent, you’ll receive a confirmation SMS and email from us to let you know it’s complete.
I Want To Change My Payment Method, How Do I Do So?
No problem — simply log in to your Bandi-Coot account and update your payment details there. Your information will automatically update in our system, ensuring your payment is sent to your new account when it’s time to pay you.
My Device Has Been Delivered, What Happens Next?
Once your device arrives, it will be booked in and you’ll receive an email notification confirming delivery. From there, our team will test your device within 24 hours using Blackbelt 360, which performs a 90-point diagnostic check and a secure data wipe. During testing, we’ll capture detailed photos and notes about your device, and a testing certificate can be provided upon request.
If your device matches the condition you originally selected, it will be confirmed for same-day payment. If there’s any discrepancy, our requoting team will review the issue and send you a revised offer reflecting their findings. All updates, including testing results, revised quotes, and payment confirmations, will be communicated via email.
I Have Received a Requote, What Do I Do Now?
If your device requires a requote, you’ll first need to log in to your Bandi-Coot account to review the new offer and the reasons behind it. From your account, you can either accept the revised offer — in which case payment will be made the next working day — or reject it if you’re not happy with the changes.
If you don’t respond within 48 hours, the requote will be automatically accepted, and payment will be processed at the revised price. Should you choose to reject the offer, our team will review your response before taking further action. In some cases, we may issue up to three additional revised offers before arranging a free return of your device.
My Device Is Due For Return, Now What?
If you’ve rejected all of our offers and an agreement cannot be reached, your device will be returned to you within 7 days. While we always aim to find a fair solution — as returns are not the most environmentally sustainable option — sometimes it’s the best outcome.
Once your return has been processed, our returns team will send tracking details directly to your Bandi-Coot account, so you can follow your parcel’s journey back to you.
You've Told Me My Device Is Account Locked, What Do I Do Now?
If your device is account-locked, simply follow our step-by-step guide at bandi-coot.co.uk/how-to-remove-your-accounts. Once the lock has been removed, log in to your Bandi-Coot account and let us know — our team will retest your device within 72 hours and process your payment.
If you’re unable to remove the lock, you can either pay for a return using our secure checkout or donate your device free of charge. Donated devices are securely destroyed, and a small donation will be made to charity on our behalf.
My Device Is Blacklisted, What Do I Do?
If you haven’t sent your device yet, please do not send it, as we cannot purchase blacklisted or flagged devices.
If your device has already been tested and found to be flagged, you’ll need to contact CheckMend to have the flag removed. If the flag is not cleared within 28 days, the device will be securely destroyed, and no payment or compensation will be issued.
If you inform us that the flag has been removed, we’ll recheck your device. If the status is clear, your account will be updated and payment processed. If the flag remains, you’ll receive another update — however, please note that the 28-day period will not reset from the original notification date.
Can I Cancel My Order?
Yes — if you change your mind, please let us know by completing our online form at bandi-coot.co.uk/contact-us. This allows us to cancel your order and stop reminder emails from being sent to you.
Can I Get Some More Information On The Reasons For My Requote?
Coming Soon - We are building a dedicated page for this!
I Have Accepted A Requote, When Will I Be Paid?
If you accept a requote Monday to Friday, your payment will be made on the next working day. If you accept a requote over the weekend, your payment will be processed on Monday. Bank Holiday (UK) operate the same as weekends, if bank holiday falls on a Monday then you will be paid the next Tuesday.
What Are Your Opening Hours?
Our customer service lines are open from 9:00 am to 5:00 pm, Monday to Friday. Our team will respond to all enquiries within these hours only.
However, our processing team continues to work beyond these times, so if you’re waiting for an order update, you may occasionally receive this after 5:00 pm.
My Payment Has Failed, What Do I Do?
We will attempt to process your payment using the details you provided. If the payment fails or doesn’t match, you’ll receive an email notification letting you know.
To update your payment details, please log in to your Bandi-Coot account and update them securely. For your protection, Bandi-Coot cannot update payment details on your behalf, so please do not email your banking information or personal details. Payment will be re-attempted the next working day.
Payment Has Been Sent But I Have Not Received it?
First, we recommend checking your account to confirm that your payment has been processed. If you still haven’t received your payment after 24 hours, please contact us right away at bandi-coot.co.uk/contact-us so we can investigate the issue with our bank.
Please note that a payment is not considered missing until 24 hours have passed since it was issued.
I Have Placed An Order But I Do Not Have A Bandi-Coot Account To View It?
Yes — even if you placed your order through a comparison site, you still have a Bandi-Coot account. When your order was created via the third-party site, we sent you a one-time password email to log in and access your account.
Can’t find that email? Don’t worry — just select “Forgot Password” on the login page of our website, and you’ll be able to reset your password and automatically link your email address to your order.
Why Can I Not See My Selling Items On My Account?
If you’re logged in but can’t see your selling items, first make sure you’re using the same email address that you’ve been receiving our emails from.
If you’re logged in with the correct email and still can’t see your items, please contact us via live chat or fill out our contact form so our team can assist you.
How Do I Get In Touch With You?
The quickest way to get in touch is through our Contact Us form — our team aims to respond within 24 working hours.
You can also reach us via live chat, available from 9:00 am to 5:00 pm weekdays. Please note that during busy periods, you may need to wait in a short queue before connecting with an agent.
For the fastest answers, we recommend logging into your account or checking our FAQ page, where most common queries are already covered.
Is There Anything We Have Not Covered?
Simply fill out our Contact Us Form so our team is aware of your query and can respond to you directly.