Terms and Conditions
Bandi-Coot Group LTD Trade-In Terms and Conditions
1. About Us
Bandi-Coot is a trading name of Bandi-Coot Group LTD, a company registered in England and Wales.
Company Number: 12820701
VAT Registration Number: 355 6738 64
Registered Address:
Office E/F Equity House
4-6 Market Street
Harlow, Essex
CM17 0AH
United Kingdom
2. Terms of Agreement
These terms and conditions govern the sale of devices by you to Bandi-Coot Group LTD ("we," "us," or "our"). By sending us your device(s), you agree to be bound by these terms and conditions. These terms outline the processes for order acceptance, device evaluation, payment, and other relevant matters. If you have any queries or believe there is an error in these terms, please contact us before proceeding.
3. Contact Information
3.1 Customer Support: You may contact us by telephone at 01279 972538 or by email at info@bandi-coot.co.uk.
3.2 Our Communication: If we need to contact you, we will do so via the telephone number, email address, or postal address provided in your order.
3.3 Office Hours: Our office hours are Monday-Friday, 9:00 AM to 5:00 PM (Excluding UK bank holidays).
4. Formation of Contract
4.1 Offer and Acceptance: Your submission of the order form constitutes an offer to sell the device to us. The contract is formed upon our confirmation of receipt of your order form, contingent on our receipt and approval of the device in accordance with these terms.
4.2 Order Process: Before dispatching your device, you must complete an order form for each device. The order form must be accurate and complete; any inaccuracies may affect the estimated price.
4.3 Order Confirmation: Upon acceptance of your order, we will assign an order number and dispatch a sales pack or confirm the use of your own packaging. The order number should be referenced in all communications with us.
4.4 Data Removal: It is your responsibility to ensure that all personal data is erased from the device before sending it to us. We accept no liability for any data remaining on the device.
5. Device Requirements
5.1 Device Condition: You confirm that the device you send to us matches the description in your order form, is your property, includes its battery, is not damaged, PIN-locked, or jailbroken, and meets the original UK specifications.
5.2 Non-Compliance: If the device does not meet the requirements, we may refuse to purchase it. You may request the return of the device at your cost or opt for its recycling.
5.3 Locked Devices: If the device is locked (e.g., Activation Lock, iCloud Lock), we will contact you for assistance in unlocking it. If not resolved within 28 days, the device will be recycled without payment.
5.4 Accessories: We require accessories for all Games Consoles, Tablets & Smartwatches, the price will be lowered without them. We recommend sending in the original box for protection during transit, however the price will not be affected without.
6. Device Grading
6.1 Grading Standards: The device must be in the condition you selected to receive the full estimated price, as outlined in section 6.3 for clarity. It must be fully functional, not significantly damaged, and match the network specifications provided.
6.2 Significant Damage: Damage such as bleeding screens, non-functional cameras, missing parts, or deep scratches may result in a lower price offer.
6.3 Grading Criteria for Devices:
New or Brand New
o Must be unopened, unused, and boxed in its original packaging.
o All accessories must be included with the product.
o The original seals and packaging must be intact, with no signs of being broken, damaged, or opened.
o The device must not have been activated.
o Must still have the full manufacturer's warranty.
o Must be a UK/EU model.
o Must not be blacklisted or reported as stolen.
o The box must be undamaged and in perfect condition.
o The device must be free from any outstanding finance agreements; this will be verified.
o All accessories (battery, charger, headphones, etc.) and user manuals must be supplied, completely unused, and brand new.
o Any additional items such as memory cards, stylus, etc., provided by the manufacturer or service provider must be included.
Excellent or Good
o In excellent condition with minimal or next to no signs of use. Feint marks acceptable.
o Must function as if it were brand new.
o No scratches, blemishes, cracks, chips, or dents on any part of the device.
o Battery health must be at least 85% capacity.
o All parts of the device must be fully functional and genuine OEM.
o Must be a UK/EU model.
o Game consoles, tablets, and smartwatches must include all original accessories and cables.
o Must not be blacklisted or reported as stolen.
o If the device does not meet these criteria, a revised offer will be provided.
o For Mobile Phones, the original box, accessories, and official paperwork are not required and will be recycled upon delivery without return.
o No service messages, faulty buttons, or signs of jailbreaking.
Fair or Poor
o In fair condition with noticeable signs of previous use within 30cm of eyesight.
o Light scratches on the device are acceptable, but not deep claw like.
o The frame and housing may show light signs of wear, but no major dents.
o Battery health must be at least 80% capacity.
o All parts of the device must be fully functional.
o Cracks, chips, and major blemishes are not acceptable.
o All parts of the device must be genuine OEM.
o Must be a UK/EU model.
o Game consoles, tablets, and smartwatches must include all original accessories and cables.
o Must not be blacklisted or reported as stolen.
o If the device does not meet these criteria, a revised offer will be provided.
o For Mobile Phones, the original box, accessories, and official paperwork are not required and will be recycled upon delivery without return.
o No service messages, faulty buttons, or signs of jailbreaking.
Damaged or Grade D
o The device will show signs of damage.
o Cosmetic and functionality-related damage is accepted.
o The device must power on and reach the start-up screen without display issues, i.e. black spots or no display.
o The screen must be fully functional with a complete display and no major blemishes, although can be cracked (glass only).
o Touch ID, Face ID, fingerprint scanners, iris scanners, and NFC must be operational on applicable devices.
o The device must be intact, not crushed, broken, or bent.
o All parts of the device must be genuine OEM.
o Must be a UK/EU model.
o Must not have missing components such as cameras, LCDs, etc.
o Must not be beyond economical repair.
o Must not have any liquid or water damage.
o The LCD cannot be refurbished and must be an original Apple LCD.
o For Mobile Phones, the original box, accessories, and official paperwork are not required and will be recycled upon delivery without return.
o Game consoles, tablets, and smartwatches must include all original accessories and cables.
o Must not be blacklisted or reported as stolen.
o No previous repair attempts.
o To receive the full damaged price, your device must have only 1 minor fault, which may include a reduced battery or severe scratches.
o If the device does not meet these criteria, a revised offer will be provided.
Damaged or Grade E
o The device will show signs of damage.
o Cosmetic and functionality-related damage is accepted.
o The device must power on and reach the start-up screen.
o The screen may have spots and blemishes.
o Touch ID, Face ID, fingerprint scanners, iris scanners, and NFC must be operational on applicable devices.
o All parts of the device must be genuine OEM.
o Must be a UK/EU model.
o Must not have missing components such as cameras, LCDs, etc.
o Must not be beyond economical repair.
o Must not have any liquid or water damage.
o The LCD cannot be refurbished and must be an original Apple LCD.
o For Mobile Phones, the original box, accessories, and official paperwork are not required and will be recycled upon delivery without return.
o No previous repair attempts.
o Game consoles, tablets, and smartwatches must include all original accessories and cables.
o Must not be blacklisted or reported as stolen.
o If the device does not meet these criteria, a revised offer will be provided.
Damaged or Beyond Economical Repair (BER)
o The device is considered beyond economical repair if:
o The device is not intact, crushed, missing parts, none genuine, copy/fake or may be falling apart.
o Face ID or Touch ID is not working.
o The device has sustained water damage.
o The device does not power on.
o The cost to repair the device is not economically viable as it exceeds the recycling value of the device, therefore the device will be instantly recycled without return.
7. Pricing
7.1 Price Variability: Prices are inclusive of VAT and subject to change. The estimated price is guaranteed for 14 days from the date of order submission, provided the device meets all conditions.
7.2 Special Offers: Any special pricing offers are subject to terms and may be withdrawn at any time without notice.
7.3 Receipt of Device: Devices must be received within 14 days of order submission to qualify for the estimated price.
7.4 Late Submissions: Devices received after the 14-day guarantee period may be subject to a reduced price.
8. Price Adjustments & Offers
8.1 Price Reduction Notification: If a price reduction applies, we will notify you. If no response is received within 3 days, the reduced price will be processed.
8.2 Counter Offers: Devices received after the price guarantee expires may receive a counter offer reflecting the current value. Bandi-Coot may offer you up to 3 counter offers via your online account.
8.3 Final Pricing: Our decision on the final price of the device is final.
8.4 Auto Payment: No response to any counter offer after 3 days will result in the offer being paid in full. This will not be refunded and is the customer's responsibility to reject.
8.5 How to Accept or Reject an Offer: You must log in to your Bandi-Coot account using either:
- The password you created before placing your order, or
- The one-time password provided to you via email if you checked out as a guest or came from a third-party company.
- Once you have accepted or rejected the offer, Bandi-Coot will be notified of your decision. Please ensure you are logged in correctly to avoid any issues with your offer status. You will be offered up to 3 offers, each offer will be sent within 48 hours of the last rejection. To auto payment, you must accept the last offer within 72 hours.
9. Payment
9.1 Payment Methods: We will process payment via the method chosen by you (e.g., bank transfer, PayPal, or other available options).
9.2 Payment Timing: Payment will be issued within 14 days of receiving your device and confirming its condition according to our evaluation. If there is any delay in payment, you will be notified.
9.3 Payment Confirmation: Upon successful payment, a confirmation will be sent to your email address.
9.4 Incorrect Payment: If you receive incorrect payment, please notify us immediately. We may request further information to investigate and rectify the issue.
9.5 Same-Day Payments are made if the item it delivered, tested and passed our checks before 2pm (GMT) on the day it arrives. If your order does not fit within these permeators you will be paid the next working day.
9.6 Counter Accepted Payments are made the next working day.
10. Returns & Rejections
10.1 Device Return: If we do not accept your device based on our evaluation, we will notify you of the reason. If applicable, we may return the device to you at your expense.
10.2 Return Request: If you are unsatisfied with the evaluation or offer after our 3rd offer, your device will be processed for a return automatically. This must be rejected via your online account login and not via email. Device will be returned back to you within 14 days.
10.3 Return Shipping: Any costs associated with returning devices are the responsibility of the customer unless the return is due to an error on our part.
10.4 Non-Returnable Devices: Devices that are beyond economical repair or in any state that violates our terms (such as stolen or severely damaged beyond recovery) will not be returned.
11. Liabilities
11.1 Device Responsibility: Once we receive your device, we assume full responsibility for its safekeeping. However, we are not liable for any loss or damage caused by the shipping process before we receive the device.
11.2 Data Protection: We are not responsible for any data left on the device. You are responsible for erasing all personal data before sending the device to us.
11.3 Limitations of Liability: Our liability to you for any loss or damage arising out of or in connection with these terms is limited to the amount paid for the device, or the replacement value of the device, if applicable. We are not liable for any consequential losses, including but not limited to, loss of data, business, or opportunity.
12. Ownership and Risk
12.1 Transfer of Ownership: Once we receive your device, ownership of the device transfers to us.
12.2 Risk: The risk associated with the device, including damage or loss, transfers to us once we have confirmed receipt of the device in our facilities.
13. Right to Modify Terms
13.1 Amendments: We reserve the right to modify or update these terms at any time without prior notice. Any changes will be posted on our website and will apply to orders placed after the effective date of the changes.
13.2 Notification: If we make significant changes to these terms, we will notify you through email or via our website.
14. Complaints and Disputes
14.1 Complaints: If you have any complaints regarding our trade-in process, please contact our customer support team at info@bandi-coot.co.uk.
14.2 Dispute Resolution: If we are unable to resolve your complaint amicably, you may escalate the matter to an independent dispute resolution service. In the event of a dispute, these terms will be governed by the laws of England and Wales.
15. Force Majeure
15.1 Force Majeure: We are not liable for any delays or failures in the performance of our obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, war, or other unforeseen events.
16. Consumer Rights
16.1 Statutory Rights: These terms do not affect your statutory rights as a consumer under UK law, including your rights under the Consumer Contracts Regulations.
16.2 Cooling-Off Period: As per UK consumer law, you may be entitled to a 14-day cooling-off period from the moment you submit the order. During this period, you may cancel your order for any reason. However, if you send the device to us within this period, this will be deemed as acceptance of the order, and the cooling off period will not apply.
17. Privacy and Data Protection
17.1 Data Use: We collect personal information to process your device trade-in and to contact you regarding the evaluation and payment. Your personal information will be processed in accordance with our Privacy Policy.
17.2 Data Security: We take reasonable measures to protect the personal data you provide to us, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
18. Other Important Terms
18.1 Transfer of Agreement: We reserve the right to assign, transfer, or novate any or all of our rights and obligations under this Agreement to any third party, without the need for your prior consent.
18.2 Consent to Transfer: You shall not assign, transfer, or subcontract any of your rights or obligations under this Agreement without obtaining our prior written consent.
18.3 Third-Party Rights: Except where expressly provided, nothing in this Agreement confers any rights or benefits upon any third party, and no third party shall be entitled to enforce any provision of this Agreement.
18.4 Legal Compliance: If any provision of this Agreement is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect.
18.5 Delayed Enforcement: Any delay or failure by us to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision, and we may subsequently exercise or enforce it at any time.
8.6 Applicable Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, or, where applicable, the courts of Scotland or Northern Ireland.
18.7 Amendment of Terms: We reserve the right to amend, update, or modify these terms and conditions at any time. Any changes shall take effect upon posting on our website, and your continued use of our services following such changes shall be deemed as your acceptance of the modified terms.
19. Returns Fee Policy
Terms and Conditions: Effective from 1st March 2025, the following terms apply to all returns of rejected offers:
19.1 No Return Fee: We will no longer impose a £10 return fee for rejected offers.
19.2 Exceptions to the No Return Fee: A £10 postage fee will apply in cases where the device is account-locked or contains personal data that the customer is unable to remove, and the customer requests the device to be returned for such reasons.
19.3 Postage Cost (account-locked devices): The £10 postage fee will cover the cost of returning the device to the customer. This charge will be applicable only in the circumstances specified in Clause 19.2.
19.4 No Additional Charges: No further fees will be imposed on returns, other than those stated in Clause 19.2 and 19.3 By continuing to use our services, you acknowledge and agree to these updated terms and conditions. Should you have any questions or require further clarification, please contact our customer support team.
Bandi-Coot Group LTD - 2025