Terms and Conditions
Bandi-Coot Group LTD Trade-In Terms and Conditions
1. About Us
Bandi-Coot is a trading name of Bandi-Coot Group LTD, a company registered in
England and Wales.
Company Number: 12820701
VAT Registration Number: 355 6738 64
Registered Address:
Office E/F Equity House
4-6 Market Street
Harlow, Essex
CM17 0AH
United Kingdom
2. Terms of Agreement
These terms and conditions govern the sale of devices by you to Bandi-Coot
Group LTD ("we," "us," or "our"). By sending us your device(s), you agree to be
bound by these terms and conditions. These terms outline the processes for order
acceptance, device evaluation, payment, and other relevant matters. If you have
any queries or believe there is an error in these terms, please contact us before
proceeding.
3. Contact Information
3.1 Customer Support: You may contact us by telephone at 01279 972538 or by
email at info@bandi-coot.co.uk.
3.2 Our Communication: If we need to contact you, we will do so via the telephone
number, email address, or postal address provided in your order.
3.3 Office Hours: Our office hours are Monday-Friday, 9:00 AM to 5:00 PM
(Excluding UK bank holidays).
4. Formation of Contract
4.1 Offer and Acceptance: Your submission of the order form constitutes an offer
to sell the device to us. The contract is formed upon our confirmation of receipt of
your order form, contingent on our receipt and approval of the device in
accordance with these terms.
4.2 Order Process: Before dispatching your device, you must complete an order
form for each device. The order form must be accurate and complete; any
inaccuracies may affect the estimated price.
4.3 Order Confirmation: Upon acceptance of your order, we will assign an order
number and dispatch a sales pack or confirm the use of your own packaging. The
order number should be referenced in all communications with us.
4.4 Data Removal: It is your responsibility to ensure that all personal data is
erased from the device before sending it to us. We accept no liability for any data
remaining on the device.
5. Device Requirements
5.1 Device Condition: You confirm that the device you send to us matches the
description in your order form, is your property, includes its battery, is not
damaged, PIN-locked, or jailbroken, and meets the original UK specifications.
5.2 Non-Compliance: If the device does not meet the requirements, we may refuse
to purchase it. You may request the return of the device at your cost or opt for its
recycling.
5.3 Locked Devices: If the device is locked (e.g., Activation Lock, iCloud Lock), we
will contact you for assistance in unlocking it. If not resolved within 28 days, the
device will be recycled without payment.
5.4 Accessories: We require accessories and original packaging for recycling but
these do not increase the estimated price; however, the price will be lowered
without them.
6. Device Grading
6.1 Grading Standards: The device must be in good condition and the condition
you selected to receive the full estimated price, as outlined in section 6.3 for
clarity. It must be fully functional, not significantly damaged, and match the
network specifications provided.
6.2 Significant Damage: Damage such as cracked screens, non-functional
cameras, missing parts, or deep scratches may result in a lower price offer.
6.3 Grading Criteria for Devices:
New or Brand New
o Must be unopened, unused, and boxed in its original packaging.
o All accessories must be included with the product.
o The original seals and packaging must be intact, with no signs of being
broken, damaged, or opened.
o The device must not have been activated.
o Must still have the full manufacturer's warranty.
o Must be a UK/EU model.
o Must not be blacklisted or reported as stolen.
o The box must be undamaged and in perfect condition.
o The device must be free from any outstanding finance agreements; this
will be verified.
o All accessories (battery, charger, headphones, etc.) and user manuals
must be supplied, completely unused, and brand new.
o Any additional items such as memory cards, stylus, etc., provided by the
manufacturer or service provider must be included.
Excellent or Good
o In perfect condition with no signs of use whatsoever.
o Must function as if it were brand new.
o No scratches, blemishes, cracks, chips, or dents on any part of the device.
o Battery health must be at least 85% capacity.
o All parts of the device must be fully functional and genuine OEM.
o Must be a UK/EU model.
o Game consoles, tablets, and smartwatches must include all original
accessories and cables.
o Must not be blacklisted or reported as stolen.
o If the device does not meet these criteria, a revised offer will be provided.
o Must include the original box, accessories, and official paperwork and
should be in unused condition.
o No service messages, faulty buttons, or signs of jailbreaking.
Fair or Poor
o In fair condition with noticeable signs of previous use.
o Light scratches on the device are acceptable.
o The frame and housing may show light signs of wear.
o Battery health must be at least 80% capacity.
o All parts of the device must be fully functional.
o Cracks, chips, and major blemishes are not acceptable.
o All parts of the device must be genuine OEM.
o Must be a UK/EU model.
o Game consoles, tablets, and smartwatches must include all original
accessories and cables.
o Must not be blacklisted or reported as stolen.
o If the device does not meet these criteria, a revised offer will be provided.
o Must include the original box, accessories, and official paperwork & should
be in unused condition.
o No service messages, faulty buttons, or signs of jailbreaking.
Damaged or Grade D
o The device will show signs of damage.
o Cosmetic and functionality-related damage is accepted.
o The device must power on and reach the start-up screen.
o The screen must be fully functional with a complete display and no major
blemishes.
o Touch ID, Face ID, fingerprint scanners, iris scanners, and NFC must be
operational on applicable devices.
o The device must be intact, not crushed, broken, or bent.
o All parts of the device must be genuine OEM.
o Must be a UK/EU model.
o Must not have missing components such as cameras, LCDs, etc.
o Must not be beyond economical repair.
o Must not have any liquid or water damage.
o The LCD cannot be refurbished and must be an original Apple LCD.
o The device should come with the original box and complete original
accessories, in unused condition.
o Game consoles, tablets, and smartwatches must include all original
accessories and cables.
o Must not be blacklisted or reported as stolen.
o No previous repair attempts.
o To receive the full damaged price, your device must have only 1 minor
fault, which may include a reduced battery or severe scratches.
o If the device does not meet these criteria, a revised offer will be provided.
Damaged or Grade E
o The device will show signs of damage.
o Cosmetic and functionality-related damage is accepted.
o The device must power on and reach the start-up screen.
o The screen may have spots and blemishes.
o Touch ID, Face ID, fingerprint scanners, iris scanners, and NFC must be
operational on applicable devices.
o All parts of the device must be genuine OEM.
o Must be a UK/EU model.
o Must not have missing components such as cameras, LCDs, etc.
o Must not be beyond economical repair.
o Must not have any liquid or water damage.
o The LCD cannot be refurbished and must be an original Apple LCD.
o The device should come with the original box and complete original
accessories.
o No previous repair attempts.
o Game consoles, tablets, and smartwatches must include all original
accessories and cables.
o Must not be blacklisted or reported as stolen.
o If the device does not meet these criteria, a revised offer will be provided.
Damaged or Beyond Economical Repair (BER)
o The device is considered beyond economical repair.
o The device is not intact and may be falling apart.
o Face ID or Touch ID is not working.
o The device has sustained water damage.
o The device does not power on.
o The cost to repair the device is not economically viable as it exceeds the
recycling value of the device.
7. Pricing
7.1 Price Variability: Prices are inclusive of VAT and subject to change. The
estimated price is guaranteed for 14 days from the date of order submission,
provided the device meets all conditions.
7.2 Special Offers: Any special pricing offers are subject to terms and may be
withdrawn at any time without notice.
7.3 Receipt of Device: Devices must be received within 14 days of order submission
to qualify for the estimated price.
7.4 Late Submissions: Devices received after the 14-day guarantee period may be
subject to a reduced price.
8. Price Adjustments & Offers
8.1 Price Reduction Notification: If a price reduction applies, we will notify you. If no
response is received within 3 days, the reduced price will be processed.
8.2 Counter Offers: Devices received after the price guarantee expires may
receive a counter offer reflecting the current value. Bandi-Coot may offer you up
to 3 counter offers.
8.3 Final Pricing: Our decision on the final price of the device is final.
8.4 Auto Payment: No response to any counter offer after 3 days will result in the
offer being paid in full. This will not be refunded and is the customer's
responsibility to reject.
8.5 How to Accept or Reject an Offer: You must log in to your Bandi-Coot account
using either:
- The password you created before placing your order, or
- The one-time password provided to you via email if you checked out as a guest
or came from a third-party company.
Once you have accepted or rejected the offer, Bandi-Coot will be notified of your
decision. Please ensure you are logged in correctly to avoid any issues with your
offer status.
9. Payment
9.1 Payment Methods: We will process payment via the method chosen by you
(e.g., bank transfer, PayPal, or other available options).
9.2 Payment Timing: Payment will be issued within 14 days of receiving your
device and confirming its condition according to our evaluation. If there is any
delay in payment, you will be notified.
9.3 Payment Confirmation: Upon successful payment, a confirmation will be sent
to your email address.
9.4 Incorrect Payment: If you receive incorrect payment, please notify us
immediately. We may request further information to investigate and rectify the
issue.
10. Returns & Rejections
10.1 Device Return: If we do not accept your device based on our evaluation, we
will notify you of the reason. If applicable, we may return the device to you at
your expense.
10.2 Return Request: If you are unsatisfied with the evaluation or offer, you may
request a return of the device within 72 hours.
10.3 Return Shipping: Any costs associated with returning devices are the
responsibility of the customer unless the return is due to an error on our part.
10.4 Non-Returnable Devices: Devices that are beyond economical repair or in any
state that violates our terms (such as stolen or severely damaged beyond
recovery) may not be returned.
11. Liabilities
11.1 Device Responsibility: Once we receive your device, we assume full
responsibility for its safekeeping. However, we are not liable for any loss or
damage caused by the shipping process before we receive the device.
11.2 Data Protection: We are not responsible for any data left on the device. You
are responsible for erasing all personal data before sending the device to us.
11.3 Limitations of Liability: Our liability to you for any loss or damage arising out
of or in connection with these terms is limited to the amount paid for the device,
or the replacement value of the device, if applicable. We are not liable for any
consequential losses, including but not limited to, loss of data, business, or
opportunity.
12. Ownership and Risk
12.1 Transfer of Ownership: Once we receive your device, ownership of the device
transfers to us.
12.2 Risk: The risk associated with the device, including damage or loss, transfers
to us once we have confirmed receipt of the device in our facilities.
13. Right to Modify Terms
13.1 Amendments: We reserve the right to modify or update these terms at any
time without prior notice. Any changes will be posted on our website and will
apply to orders placed after the effective date of the changes.
13.2 Notification: If we make significant changes to these terms, we will notify you
through email or via our website.
14. Complaints and Disputes
14.1 Complaints: If you have any complaints regarding our trade-in process, please
contact our customer support team at info@bandi-coot.co.uk.
14.2 Dispute Resolution: If we are unable to resolve your complaint amicably, you
may escalate the matter to an independent dispute resolution service. In the
event of a dispute, these terms will be governed by the laws of England and
Wales.
15. Force Majeure
15.1 Force Majeure: We are not liable for any delays or failures in the performance
of our obligations caused by circumstances beyond our reasonable control,
including but not limited to natural disasters, strikes, pandemics, war, or other
unforeseen events.
16. Consumer Rights
16.1 Statutory Rights: These terms do not affect your statutory rights as a
consumer under UK law, including your rights under the Consumer Contracts
Regulations.
16.2 Cooling-Off Period: As per UK consumer law, you may be entitled to a 14-day
cooling-off period from the moment you submit the order. During this period, you
may cancel your order for any reason. However, if you send the device to us
within this period, this will be deemed as acceptance of the order, and the coolingoff period will not apply.
17. Privacy and Data Protection
17.1 Data Use: We collect personal information to process your device trade-in and
to contact you regarding the evaluation and payment. Your personal information
will be processed in accordance with our Privacy Policy.
17.2 Data Security: We take reasonable measures to protect the personal data
you provide to us, in compliance with the General Data Protection Regulation
(GDPR) and other applicable data protection laws.
18. Other Important Terms
18.1 Transfer of Agreement: We reserve the right to assign, transfer, or novate any
or all of our rights and obligations under this Agreement to any third party,
without the need for your prior consent.
18.2 Consent to Transfer: You shall not assign, transfer, or subcontract any of your
rights or obligations under this Agreement without obtaining our prior written
consent.
18.3 Third-Party Rights: Except where expressly provided, nothing in this
Agreement confers any rights or benefits upon any third party, and no third party
shall be entitled to enforce any provision of this Agreement.
18.4 Legal Compliance: If any provision of this Agreement is found by a court of
competent jurisdiction to be unlawful, void, or unenforceable, the remaining
provisions of this Agreement shall remain in full force and effect.
18.5 Delayed Enforcement: Any delay or failure by us to exercise or enforce any
right or provision of this Agreement shall not constitute a waiver of such right or
provision, and we may subsequently exercise or enforce it at any time.
18.6 Applicable Law and Jurisdiction: This Agreement shall be governed by and
construed in accordance with the laws of England and Wales. Any dispute arising
under or in connection with this Agreement shall be subject to the exclusive
jurisdiction of the courts of England and Wales, or, where applicable, the courts of
Scotland or Northern Ireland.
18.7 Amendment of Terms: We reserve the right to amend, update, or modify
these terms and conditions at any time. Any changes shall take effect upon
posting on our website, and your continued use of our services following such
changes shall be deemed as your acceptance of the modified terms.
19. Returns Fee Policy - Terms and Conditions: Effective from 1st March 2025, the
following terms apply to all returns of rejected offers:
19.1 No Return Fee: We will no longer impose a £10 return fee for rejected offers.
19.2 Exceptions to the No Return Fee: A £10 postage fee will apply in cases where
the device is account-locked or contains personal data that the customer is
unable to remove, and the customer requests the device to be returned for such
reasons.
19.3 Postage Cost: The £10 postage fee will cover the cost of returning the device
to the customer. This charge will be applicable only in the circumstances specified
in Clause 19.2.
19.4 No Additional Charges: No further fees will be imposed on returns, other than
those stated in Clause 19.2 and 19.3 By continuing to use our services, you
acknowledge and agree to these updated terms and conditions. Should you have
any questions or require further clarification, please contact our customer
support team.
Bandi-Coot Group LTD - 2025